NEW ORLEANS (March 9, 2026) — FCI today announced its IT Support Services, a new service offering designed to help financial services organizations strengthen internal IT operations with automation, shared endpoint management, and expanded expert support.
Built for firms with distributed workforces, independent offices, and a mix of firm-owned and BYOD computers, the service enables internal IT teams to move faster, reduce manual work, and operate with the backing of a larger specialized team. FCI has spent more than three decades developing managed technology and cybersecurity services for regulated financial organizations, and this new offering formalizes that support as a scalable extension of internal IT.
Many internal IT teams still rely on time-consuming manual processes to make endpoint changes, deploy tools, update configurations, and support users across a fragmented environment. FCI’s IT Support Services are designed to replace those repetitive workflows with centralized execution, stronger visibility, and ongoing operational collaboration.
The offering is centered on four areas:
First, automation. Instead of requiring technicians to log in to each computer individually or depend on end users to complete technical steps, FCI can script and execute changes across endpoints through its platform. This includes software installation and removal, configuration changes, and other operational tasks that are often slow, inconsistent, and difficult to scale when handled manually.
Second, co-managed remote monitoring and management. FCI offers firms the ability to deploy and manage remote monitoring and management capabilities in coordination with cybersecurity controls on the same environment. Organizations can either leverage FCI’s platform or work with FCI to deploy their preferred tool. This creates a practical advantage: IT operations and cybersecurity oversight can be aligned on the same computers, reducing silos and improving operational efficiency.
Third, second-level support to internal IT resources. When internal teams encounter issues that require deeper expertise or broader experience, FCI provides escalation support from a team with layered knowledge across both IT operations and cybersecurity. This gives firms access to a deeper bench of technical capability without the need to expand headcount internally.
For financial services organizations, the result is a practical operating model that helps internal IT teams do more with less friction. Firms gain a partner that can automate endpoint work, support daily operational execution, and contribute specialized expertise while preserving the role of the internal IT team.
This announcement also reflects a broader market need. Financial firms continue to face growing pressure to support remote users, secure endpoints, maintain consistency across offices, and document operational and cybersecurity controls in a way that stands up to regulatory and business scrutiny. FCI’s model is designed to help organizations address those demands with a coordinated operational and cybersecurity approach.
FCI’s managed services framework includes endpoint lifecycle management, remote monitoring, continuous reporting, and expert incident support, helping firms improve resilience while maintaining visibility across their environment. The company’s co-managed approach is intended to complement internal teams, not replace them.
About FCI
FCI is a managed cybersecurity services provider focused on the financial services sector. With more than three decades of experience and over 40,000 endpoints under management, FCI helps organizations improve security, operational efficiency, and compliance readiness through managed services, technical controls, and evidence-based reporting. FCI works with financial firms to support secure operations across endpoints, users, applications, data, and networks.
Media Contact
Kaitlyn Melendez – FCI
[email protected]
